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Help Desk Staffed By: Shendare


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#1 Shendare

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Posted 10 August 2011 - 09:08 AM

Hello, my name is Jonathan. I go by Shendare here on the boards.

I staff the Dragonmount Help Desk ( Help@Dragonmount.com ) to answer technical support questions and try to fix problems. I will also perform the same function in the forum here as issues arise, since some people prefer a forum post over an e-mail for technical questions.

Some of the unanswered posts go back a few months, but I plan to go through and answer them all, just in case they are still an issue. If it turns out a topic is no longer relevant and it fades quietly into oblivion, no harm done.

I will also be reviewing the stickies to fix any information that is out of date.

- Jon/Jonathan, AKA Shendare


#2 Elgee

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Posted 10 August 2011 - 10:09 AM

That's good news. Would you mind taking a look at this thread which I started quite a while back?

http://www.dragonmou...ound-to-fix-it/

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#3 deskdude

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Posted 02 March 2014 - 12:20 PM

I want to be a warders but am unsure of how to join the group. I apologize for the inconvenience, I am new to dragon mount. Any help would be appreciated. Thanks



#4 Ryrin

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Posted 02 March 2014 - 03:48 PM

I sent you a private message.

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#5 Ryan J Mäki

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Posted 23 September 2014 - 07:15 PM

I want to change my display name, I couldn't think of anything when I signed up.  There is no Display Name tab on the left side of my screen under My Settings.  Am I looking in the right spot?



#6 Ryrin

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Posted 23 September 2014 - 10:54 PM

I think you need to talk to Verbal about name changes.

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#7 Elgee

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Posted 27 September 2014 - 05:22 AM

I want to change my display name, I couldn't think of anything when I signed up.  There is no Display Name tab on the left side of my screen under My Settings.  Am I looking in the right spot?

 

Ryrin is correct - you cannot change your own name on DM. You can contact one of our Admins and explain the situation. The most likely options are Verbal32 (http://www.dragonmou.../3150-verbal32/) or Barmacral (http://www.dragonmount.com/forums/user/4400-barmacral/).


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#8 Ryrin

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Posted 27 September 2014 - 06:07 PM

My posts are showing double.

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#9 Ryan J Mäki

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Posted Yesterday, 03:48 PM

Thank you, I contacted Verbal and he's gonna change it for me.